Etiquette

Bookings can be made at THE SPA, through our online form or by calling +351 220 404 030.
We recommend you book your treatment with one week in advance. Bookings can be guaranteed through the presentation of a credit card number.

Treatments

A variety of treatments are available to all THE SPA clients (members, external guests or hotel guests). Any treatment allows free enjoyment of THE SPA facilities.

Appropriate Arrival Time

Please arrive at least 30 minutes prior to your treatment to allow yourself time to check in, change your clothing (robes and slippers will be provided) and prepare yourself for the moments of pure relaxation awaiting you. Please remember that a late arrival for your treatment will shorten its duration, thus limiting benefits and your satisfaction.

Cancellations

A 50% cancellation charge will be incurred for any treatment or Spa programme not cancelled at least 24 hours prior to appointment. Cancellation within 12 hours will incur a 100% charge.

Gift Certificates

Gift vouchers are available for the enjoyment of The Spa facilities and treatments. Offer your friends or family the benefits of The Spa by giving them an unique moment of well-being. You can also acquire ESPA products and Personal Training services as well as membership. Gift certificates are non-refundable, need an advance booking, must be presented when arriving for the treatment and are valid one year after the issued data.

Storing Valuables

The Sheraton Porto Hotel & Spa has safes to store your objects in the rooms and at the reception desk, at no additional cost. Please do not leave valuable objects in public places, meeting rooms, restaurant, bar, in your car, Club Lounge or at the lobby. Do not attract attention by showing large quantities of money or valuable jewellery.


Daily Pass

Guest

10€

External Client (Non member)

40€


From 13 to 16 years old

10€

Only if accompanied by an adult.

Children up to 12 years old

Free of Charge

Children up to 12 years old can access the pool everyday from 1PM to 7PM, only if accompanied by a member or guest (max. 2 children per member/guest).


The Spa

Rua Tenente Valadim, 146PortoPTCPT

+351220404030 +351220404032 Hours of Operation

Hours of Operation
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  • Monday to Friday 7:30 AM - 10 PM
  • Saturday 8 AM - 10 PM
  • Sunday and Public Holidays 8 AM - 9 PM
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